#1 Consumer Comment
This has not been my experience
AUTHOR: Standsure - San Diego (U.S.A.)
SUBMITTED: Wednesday, April 15, 2009
I have taken multiple vehicles to Matt's Caddy Shack and have the had the exact opposite experience. The guys in this shop, especially Matt, fix cars that no one else can. If you had a bad experience and 10 of your friends have as well and the sum total of your explanation is that a dealer told you something I'd suspect that there's a more to the story than you know or are including. All mechanics share information especially when it comes to cars that have a reputation for having problems. The internet is great place to rant but if you're pissed off at men try a support group.
#2 Matt's Caddy Shack Responds to Ripoff Report
OLD FASHIONED SERVICE
AUTHOR: Matt - EL CAJON (U.S.A.)
SUBMITTED: Wednesday, April 22, 2009
It is a shame that a customer would bold face lie about Matt's Caddy Shack --a Christian owned and operated repair facility. We have been in business for nine years and have 4 happy employees -many many satisfied customers.
At Matt's, we take pride in our work along with standing behind it for 12 months. I had a customer inform me about the false report just the other day -not knowing it had been there for three years. Also, Gabriela's tale was filed at 1:30 am... wow! I wonder why?
We invite anybody to stop by Matt's Caddy Shack and see Gabriela's work order. You will see the job was not for $5000.00, not even half of that or a third.
It is unfortunate that hard working business owners run into this. I invite anybody to stop by and enjoy a friendly honest encounter at Matt's Caddy Shack. And for all new customers, please enjoy a free oil change up to 5 quarts on us.
Thanks for your time to read our side of the story.
MATT FORD OWNER
At Matt's, we take pride in our work along with standing behind it for 12 months. I had a customer inform me about the false report just the other day -not knowing it had been there for three years. Also, Gabriela's tale was filed at 1:30 am... wow! I wonder why?
We invite anybody to stop by Matt's Caddy Shack and see Gabriela's work order. You will see the job was not for $5000.00, not even half of that or a third.
It is unfortunate that hard working business owners run into this. I invite anybody to stop by and enjoy a friendly honest encounter at Matt's Caddy Shack. And for all new customers, please enjoy a free oil change up to 5 quarts on us.
Thanks for your time to read our side of the story.
MATT FORD OWNER
Before taking my company car to Matt's Caddy Shack for some serious engine work, I was concerned because a negative review left on this website by "Gabriela" in San Diego.
But I notice an overwhelming number of positive reviews by other previous customers so I drove into Matts Caddy Shack without an appointment and was able to meet with Matt and ask him about this unhappy customer.
Matt had a look on his face that told me he has had to explain the situation with this past customer a thousand times and was willing to re-tell the story to me.
I have to say I truly laughed out loud when Matt explained who this customer was and what her particular, peculiar occupation was and what she offered to barter for mechanical services.
I had never heard anything like it lol and am better for hearing the "other side" of the story.
I do feel sorry for Matt and his crew since they are victim to spiteful slander after the customers "biz proposition" was declined...
Please don't judge Matt's Caddy Shack based upon Gabriela's fictional experience with the guys at MCS.
Our company trusts the crew at MCS with our company cars and think it would be hard to find a more reliable auto repair shop in El Cajon.
Thanks for your time,
Jeff
But I notice an overwhelming number of positive reviews by other previous customers so I drove into Matts Caddy Shack without an appointment and was able to meet with Matt and ask him about this unhappy customer.
Matt had a look on his face that told me he has had to explain the situation with this past customer a thousand times and was willing to re-tell the story to me.
I have to say I truly laughed out loud when Matt explained who this customer was and what her particular, peculiar occupation was and what she offered to barter for mechanical services.
I had never heard anything like it lol and am better for hearing the "other side" of the story.
I do feel sorry for Matt and his crew since they are victim to spiteful slander after the customers "biz proposition" was declined...
Please don't judge Matt's Caddy Shack based upon Gabriela's fictional experience with the guys at MCS.
Our company trusts the crew at MCS with our company cars and think it would be hard to find a more reliable auto repair shop in El Cajon.
Thanks for your time,
Jeff
